Frequently Asked Questions

Yes. L&B provides complimentary worldwide shipping for lighting and bedding orders.

Yes. Free international shipping is included with every L&B lighting and bedding order.

No. L&B manages customs clearance and covers all applicable import taxes, duties, and customs fees. No additional payment is required upon or after delivery.

L&B ships through trusted international express carriers including DHL, UPS, and FedEx.

Preparation time depends on the product category:

Lighting preparation may include production, structural inspection, lighting performance testing, and final quality verification. Larger sizes and handcrafted alabaster pieces may require the full preparation period.

Lighting: Delivery typically takes 7–9 business days after dispatch. The estimated total time from order placed to delivered is 10–21 business days.

Bedding: Delivery after dispatch varies by region:

• United States3–5 business days
• Canada · European Union · United Arab Emirates · United Kingdom3–7 business days
• Other International Regions5–9 business days

Many L&B lighting pieces require production, structural inspection, lighting performance testing, and final quality verification before dispatch. Larger sizes and handcrafted alabaster pieces may require the full preparation period due to their scale and detailed craftsmanship.

Once your tracking number is assigned, you can follow your shipment through our Track Your Order page. Tracking updates begin once the carrier records the first scan.

Your L&B order may still be continuing its journey even when the tracking page has not changed. Updates can pause briefly while a shipment is transferred between carrier facilities or processed through customs.

Tracking will resume automatically once the next carrier scan is recorded. In most cases, no action is required during this stage.

Yes. Delivery timelines are estimates and may vary due to carrier schedules, customs processing, or local conditions.

Eligible items may be returned within 14 days of delivery. Returned items must be unused, uninstalled, undamaged, and retained in their original packaging.

Yes. While many brands consider made-to-order products non-refundable, L&B accepts eligible returns within 14 days of delivery, provided the item meets our return conditions.

The item must be unused, uninstalled, undamaged, and kept in its original packaging to qualify for a return.

Contact L&B through our Contact Us form or email support@thelandb.com with your order number, reason for return, and a brief description of the item’s condition.

Depending on the product and reason for return, we may request clear photos of the item, original packaging, shipping label, or a short video. We will then provide the nearest available return address for your region and clear return instructions.

Return shipping costs are the customer’s responsibility unless the item is confirmed to be damaged or defective.

We sincerely apologize if your order arrives damaged or defective. Please contact L&B within 7 days of delivery so we can review the issue promptly.

Once the issue is verified, we will arrange a brand-new replacement. In confirmed damage or defect cases, L&B covers all return shipping costs.

Please contact L&B within 7 days of delivery through our Contact Us form or at support@thelandb.com.

Approved refunds are issued to the original payment method within 1–2 business days after the returned item successfully passes warehouse inspection.

Yes. Orders may be canceled before dispatch. A 6% cancellation fee will be deducted from the refund to offset non-refundable payment processing and transaction costs, where permitted by applicable law.

Once an order has been dispatched, it can no longer be canceled and will instead be handled in accordance with the L&B Return Policy.

Yes. L&B lighting is designed for residential use and reviewed for structural integrity, electrical compatibility, lighting performance, and overall quality before dispatch.

Yes. Every L&B lighting order includes an installation guide with the information needed for proper setup.

For additional guidance on installation, care, and maintenance, please refer to our Lighting Care & Installation Guide.

Yes. Installation Guide Included · Professional Installation Recommended.

Because lighting installation involves electrical connections and secure ceiling mounting, we recommend installation by a qualified professional for safe and proper placement.

Installation may be possible for individuals with appropriate electrical and installation experience. However, professional installation is recommended to help ensure correct electrical connections, secure mounting, and proper product performance.

L&B lighting is designed for international voltage compatibility. Each order is configured according to the destination country, with the appropriate voltage specifications and electrical components selected to match local requirements.

For U.S. orders, products are prepared for U.S. electrical requirements.

Yes. For the U.S. market, L&B lighting is supplied with UL certification.

Depending on the product and destination market, additional applicable certifications and compliance standards may include CB · CCC · RoHS · CE.

L&B lighting is covered by a 2-year limited warranty from the date of delivery, according to the L&B warranty terms.

The warranty covers eligible manufacturing defects and workmanship issues under normal residential use.

The warranty does not cover damage resulting from incorrect installation, misuse, improper electrical connections, accidental damage, or unauthorized modification.

Customization may be available for selected lighting designs, including size, finish, suspension length, or lighting configuration.

Availability varies by product, so please contact L&B before ordering for personalized guidance.

Refer to the Measure Your Light section on the product page for sizing guidance.

For personalized support, L&B Lighting Specialists can also help based on your room dimensions, ceiling height, placement area, and photos.

Yes. We recommend washing bedding before first use to refresh the fabric and help soften the fibers.

Always check the care label first, as instructions may vary depending on the fabric, color treatment, embroidery, lace, ruffles, or other decorative finishes.

As a general guide, duvet covers and pillowcases can be washed weekly or every 1–2 weeks, depending on use, climate, and personal preference.

Wash sooner if the bedding has been exposed to sweat, body oils, skincare products, pets, stains, or heavy daily use.

Always check the product care label first. As a general care guideline, machine wash Egyptian cotton bedding on a gentle cycle using cold water, ideally at or below 86°F (30°C).

For dark colors, embroidery, lace, ruffles, or decorative details, cold water is preferred whenever possible. Use a mild liquid detergent, wash with similar colors and lightweight bedding, and avoid overloading the washer.

Avoid bleach unless the individual care label specifically allows it. Bleach, harsh detergents, strong stain removers, and optical brighteners may affect color, embroidery, lace, ruffles, or decorative finishes.

We also recommend avoiding fabric softener whenever possible, as buildup may reduce cotton’s natural breathability, softness, and fresh feel over time.

Air drying in a shaded, well-ventilated place is preferred whenever possible. If using a dryer, tumble dry on low heat only, subject to the product care label.

Remove bedding while slightly damp to help reduce deep creases, smooth it gently, and allow it to finish drying naturally. Make sure the bedding is completely dry before folding or storing.

Avoid prolonged high heat and strong direct sunlight, particularly for colored, embroidered, lace, or decorative pieces.

Yes, when permitted by the care label. Use low to medium heat and place a clean, light cloth between the iron and delicate embroidery, lace, ruffles, or decorative details.

Avoid ironing directly over appliqué, buttons, zippers, lace, or other delicate trims.

Treat stains as soon as possible. Blot gently rather than rubbing, and use a small amount of mild detergent with cool water for most fresh stains.

Test any stain treatment on a hidden area first, particularly on dark colors, embroidery, lace, or decorative finishes. Make sure the stain is fully removed before tumble drying, as heat can set stains into the fabric.

Store bedding only when it is completely clean and dry. Fold it loosely and keep it in a breathable cotton bag or a clean, cool, well-ventilated bedding closet.

Avoid long-term storage in sealed plastic, direct sunlight, moisture, strong odors, or beneath heavy objects.

Egyptian cotton is valued for its long, fine fibers, which can be spun into smoother and stronger yarns. This helps create bedding with a soft handfeel, refined drape, breathable comfort, and lasting beauty.

Yes. With proper washing and care, Egyptian cotton can become softer and more comfortable over time while maintaining its smooth, refined feel.

Yes. Cotton is a naturally breathable fiber that allows air to move through the fabric, helping bedding feel fresh and comfortable across seasons.

The smooth feel of Egyptian cotton can be comfortable for many sleepers. For sensitive skin, we recommend using a mild, fragrance-free detergent and avoiding strong fragrance, bleach, or detergent buildup.

Its long-staple fiber structure can be spun into strong, smooth yarns that support lasting use. With proper care, the fabric can maintain its softness, smoothness, and beauty through repeated washing.